At Kato Stationery, we are committed to protecting our customers’ privacy and ensuring that your personal information is always handled securely and transparently. This privacy policy explains how we collect, use, store and protect your data.
1. Information We Collect
We collect customers’ personal information in the following cases:
When you register an account on the website.
When you place an order or subscribe to receive news.
When you contact our customer support team.
The personal information we may collect includes:
Basic information: Full name, email address, phone number, shipping address.
Payment information: Credit card number, debit card, or bank account details (used for payment transactions only, not stored).
Active data: Shopping history, feedback, or browsing data on our website.
2. Purposes of Using Information
We use your personal information to:
Process and fulfill orders: Including order confirmation, delivery, and status notifications.
Improve customer experience: Optimize website content and functionality based on your needs and preferences.
Send notifications: Update promotions, new products, or relevant news (if you consent).
Customer support: Resolve complaints or issues related to orders.
3. How We Protect Information
We apply strict security measures to ensure the safety of your personal information:
SSL (Secure Sockets Layer) encryption: All online transactions are encrypted to protect data.
Restricted access: Only authorized employees are allowed to access personal information.
Comply with the law: We comply with data privacy regulations, including international and local data protection laws.
4. Sharing Information
We do not sell, trade, or share your personal information with any third parties, except in the following cases:
Delivery partners: Necessary information is shared with shipping companies for delivery.
Payment service providers: Process transactions securely and quickly.
As required by law: When required by law, court, or competent authority.
5. Cookies and Tracking Technologies
We use cookies and other tracking technologies to:
Remember your shopping preferences.
Improve website performance.
Provide advertising that is relevant to your needs.
You can adjust the cookie settings in your browser or refuse the use of cookies, however, this may affect your experience using the website.
6. Customer Rights
You have rights regarding your personal information, including:
Access and edit information: View and change personal information at any time through your account.
Unsubscribe from news: If you do not want to receive promotional emails, you can unsubscribe via the link in the email.
Data deletion request: Contact us to request deletion of personal information, except where required by law to retain.
7. Children’s Privacy Policy
We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and notice that children’s information has been shared, please contact us so that we can delete it immediately.
8. Changes to Privacy Policy
Kato Stationery may update this privacy policy from time to time to comply with the law or business operations. We will notify you of any significant changes via email or on the website.