Kato Stationery is committed to providing a convenient and safe shopping experience. Our payment policy is designed to ensure transparency, clarity, and protect the interests of customers.

1. Payment Methods

We accept many payment methods to meet the needs of customers:

1.1. Online Payment

Credit Card/Debit Card: Accept Visa, MasterCard, American Express, and Discover.

E-Wallet: PayPal, Google Pay, Apple Pay.

Bank Transfer: Bank account information will be provided when choosing this method.

1.2. Cash on Delivery (COD)

Applicable to orders delivered within the domestic range (USA).
COD service fee may apply depending on the delivery area.

1.3. Payment via electronic invoice (E-Invoice)

Applicable to corporate customers or large orders.
Details will be sent via email after the order is confirmed.

2. Payment Policy

Payment Time: Orders will be processed after payment is confirmed (except for COD).

Payment Currency: All transactions are made in US Dollars (USD).

Taxes and Fees: Product prices do not include sales tax (if applicable) or shipping fees, which will be clearly displayed during checkout.

3. Refund Policy

We apply a transparent refund policy in the following cases:

3.1. Refund Request

Order Cancellation: If the order is canceled before shipping, the customer will receive a 100% refund.

Product Defect: In case the product is defective, damaged, or not as described, the customer will receive a refund or exchange.

3.2. Refund Method

Refunds will be made to the original payment method (e.g. credit card, PayPal).

Refund processing time: 5 – 10 business days, depending on the bank or card issuer.

3.3. Refund fee

Kato Stationery does not charge a refund fee. However, customers may be subject to transaction fees from the bank (if any).

4. Payment Security

Kato Stationery is committed to protecting customers’ payment information with advanced security measures:

SSL (Secure Sockets Layer) certificate: Ensures all online transactions are encrypted and secure.

PCI DSS compliance: All credit card transactions comply with international security standards.

No card information stored: Credit/debit card information is not stored on our system.

5. Payment-Related Issues

5.1. Failed payment

If you have problems making a payment, please check:

Account balance or card limit.

Card or e-wallet information is entered correctly.

Stable internet connection.

If it still does not resolve, please contact us via email or hotline for support.

5.2. Wrongly recorded payment

If the payment is recorded with an incorrect amount, please contact us within 48 hours of discovery for timely resolution.